Mum Goes Viral
Duncan Cowles, currently a volunteer in our team at Scottish Documentary Institute, made a video that, within 24 hours, had more than 350,000 views on YouTube. Can he teach us how to make things go viral?
Let me start off by saying that The Lady with the Lamp was a complete accident. It has been however, my most successful accident to date.
For those of you who haven’t seen the film here it is. (It’s only 3 minutes 49 seconds so if you don’t like it, you've not wasted too much time.)
On what was probably the only day I hadn't washed my hair in the entire year of 2010, my mum came into my bedroom to inform me that my bedside lamp was not quite up to house standards, and that I should invest in a new one. Unbeknown to her I’d been in the middle of filming what was (from what I remember) a really exciting video blog for my second year film at Edinburgh College of Art, Pooling Together.
Anyway, I more or less forgot about the whole experience until editing where I re-discovered my mum’s interruption. I called my brother through to my room to show him. His reaction told me that at least those who knew my mum would appreciate the footage. So I took the film, at the time creatively named LAMP and showed my classmates and lecturer David Cairns alongside my hand-in piece.
“Should I bother putting effort into a film ever again?”
The general consensus was that it was miles better and more entertaining than the film I’d spent eight months making. “Should I bother putting effort into a film ever again?” I asked myself.
Showing my mum and some visiting family members was the next step. Safe to say they all (Mum included) got a good laugh out of it, and my Grandma suggested a new title, The Lady with the Lamp, named after Florence Nightingale. I was all set to attempt submitting to film festivals.
I tested the water with Glasgow Short Film Festival because they had a cheap deal on for films under five minutes. To my amazement they accepted the film, and so I began submitting to more festivals. Of course it got rejected from many, but it got accepted into a handful too.
I had no real strategy but I guess I was focussing on festivals that had an emphasis on short films. For example London Short Film Festival and East End Film Festival which both have a large amount of shorts play every year, both accepted the film. I stayed away from what would clearly not have been realistic, like Cannes and Sundance.
Taking care of festivals – or Boots Advantage Card holders
The humour within The Lady with the Lamp didn’t always seem to translate hugely well. I say this only because most international festivals I submitted to weren't as interested, with the exception of Hamburg and Emden-Norderney in Germany. Noticing this, I concentrated my efforts on UK festivals.
The response from festivals was great although due to financial reasons and a part time-job in Boots the chemist, I didn't manage to attend many of the screenings. Retrospectively, I would ditch the meal deals for being there in person more often when my film played. I think it makes a massive difference to both audience engagement and being remembered when you are in attendance. Still, someone had to take care of the Boots Advantage Card holders, and that person was me.
Once the film had finished its festival circuit I was looking for a special event or day to launch online. Mother’s Day had always been in the back of my mind as a good launch day, however it wasn't really convenient timing. The last couple of festivals had been in May and June, and my birthday was in July, so I thought, why not launch it on my birthday? That way, people who want to wish me a happy birthday on Facebook can do so by sharing my film.
So on the Sunday the 21st of July I shared the film on Facebook & paid £5 to make it a ‘sponsored’ post. A sponsored post gets seen by more people in their news feeds, apparently. Hard to tell how much of a difference it really makes – but £5 isn't too much money for a couple more views. The idea worked OK and I received around 500 views on the first day, albeit with multiple grumbles from some friends that my face wouldn't leave their news feed.
'Sponsored stories' on a Sunday
I would note that normally Sundays aren't the best day for an online release. Internet sources differ on which day maximizes your likelihood of views, but one thing they all agree on is that Sundays aren't great. I took a chance on my birthday technique; it's impossible to know whether or not it would've been significantly more effective on a different day of the week. Normally though, I'd avoid Sundays.
On top of the Facebook strategy, I also took the time to email anyone who'd expressed an interest in seeing the film, and every film festival that had shown it to alert them to the film’s online release. Almost all the festivals helped by sharing a link on their Twitter, Facebook pages or in a couple of cases on their websites, which definitely boosted the views on the Monday.
The downside of all this was of course that I spent most of my birthday working, except a cheeky visit to the local pub for lunch and a satisfactory excursion to Pizza Express for dinner.
The biggest help to the Vimeo views was the blog It’s Nice That noticing the film and reviewing it on their website. This brought a few thousand views in on the Monday. From here the views rose steadily until reaching and leveling out around 10,000. I was incredibly happy with the response and didn’t expect much more to happen with Mum and I’s film. However...
Broadcast to the world
A few people recommended that YouTube was the next step. With Vimeo broadcasting to communities with an interest in film or design, YouTube broadcasts to 'the world'. Slightly concerned about what 'the world' might think, I loaded my mum up onto YouTube and let her sit there. I didn't want to promote the film much more as I was aware that I was probably on the verge of losing some friends if I posted anything to do with The Lady with the Lamp to my Facebook one more time. A couple of weeks passed, I went for a one-night holiday in Fort William, took a weekend trip to Latvia, saw a few Edinburgh Fringe shows, and the film received just one comment and 87 views.
Then, late one Friday afternoon on my bus home, something started happening. During a routine check of YouTube I noticed that the view counter on my film had jumped and got stuck at “300+”. (Apparently this happens when views start coming in faster than YouTube can handle.) Comments were starting to pile up with just seconds between each other.
When I got home I sat and watched in amazement whilst Mum came in and out of my room talking about her new block of tap dancing lessons that she'd started that day. It was quite exciting (the views coming in, not the chat about tap dancing) but made me feel slightly queasy for a while, which wasn't ideal as I was going out for a meal with a friend. Anyway, I overcame the weird feeling of having a whole bunch of people you don’t know talking about your mum, and went out to enjoy dinner. I had spring rolls to start and then a burger for main. Pretty tasty on the whole.
By the time I stumbled out of the Edinburgh Festival’s Silent Disco later that evening the views had leaped to 70,000. When I woke up the next morning they were at a quarter of a million, and at the 24-hour mark there were over 350,000.
When I woke up the next morning there were a quarter of a million
It was what I can only describe as an absolutely bizarre 24 hours. Embracing a silent disco for the first time and hitting the front page of YouTube simultaneously was quite an experience.
What I'd been warned about but hadn't really experienced before was the fairly substantial amount of negative criticism. Less than a quarter of people took against the film finding it either boring or offensive. The worst comments being things like: “You won't mind speaking to your mum when she's dead.”
At first I found it a bit shocking but then, after thinking it through and speaking to my mate on the phone, I became less concerned. After all, I do speak to Mum. I go for coffee most weeks with her in Café Nero. It even explains in the info box below the video that I love my mum, she likes the film and is happy for others to enjoy. Most people won’t read the info box though, that's another thing I learnt.
Simply take a scroll down the YouTube Page to see some of the comments for yourself. (Also, feel free to click on the advert. I get between 3p and 4p per click.)
Here are my top 5 favourite comments:
You’re cute :)
She's adorable, and she loves you. Is she single?
3. Trayvon Benjamin Martin
Look at all those games and dvd's in the back, his mom bought all of them. You're a spoiled faggot who gets everything he wants and then acts like his mom annoys him. die die die die die die die die die die die die die die die die die die die die die die die die diedie die die die die die die die die die die die die die die die die die die die die die die die die die die die die die die die die die die die die die die die die die die die die die die die die die die die die die die die die die
4. Richard Whitehead
You need a new lamp mate
5. Holly Turner
Least favourite comment:
He can't be 21, he looks like he's around 36. Nah, don't buy it... He's living at home at 36.
I have to wonder if Alan Berliner has ever received feedback like this with any of his family films?
So, advice to anyone putting anything on YouTube would be: brace yourself for harsher criticism than you're used to, especially if you appear in the clip yourself and forgot to wash your hair that particular day.
With the majority of reactions to the film being positive, I can afford to laugh at the slightly ridiculous reactions. The exposure has certainly helped, and being featured on the likes of College Humor and MSN.com was a great novelty. Plus, what’s a Friday night without a good death threat?
How did I do it?
To those who ask me, in reference to the video going viral overnight, “how did you do it?” I have no real answer for. I didn't do anything to encourage the views on YouTube. On Vimeo I campaigned all week for the views, re-tweeting, emailing, posting etc. but on YouTube, I just let it sit there until somebody picked up on it and shared it. It could've sat there for years before that happened. There’s no real way to predict it.
Whoever it was that posted the film on Reddit was the one who started it off. I’d never heard of this site but it was the catalyst in getting the ball moving. It seems within a few hours of going on there it hit the front page of YouTube.
According to statistics from YouTube, 80% of the views were from males and 80% of the views came from the USA. I'm not sure what that says or means but I felt it was interesting enough to mention.
People ask me a lot: “What does your mum think of being all over the internet and talked about by complete strangers?” I told her about the whole thing, negative comments, front page, MSN.com etc. and she replied: “Oh that’s great! If I Google search it will it come up? I’ll need to send it to Kathleen” (her mate across the road). So I'm pretty sure she’s cool with it.
With so many of the YouTube comments complaining about me not speaking to Mum in The Lady with the Lamp, it did make me slightly concerned about what people might think about my twenty-one minute graduate film Radio Silence, in which I investigate the reasons why I find it difficult to speak to my father. I'll maybe just stick to festivals and Vimeo for this one.
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